Consumers Lost a Whopping USD 330 Million to SMS Scams in United States- Details Here 

SMS Scam Alert: Consumers Lost a Whopping USD 330 Million to SMS Scams in United States- Details Here

Over the past few years, scams across the world have increased at an alarming rate. Amongst them, text message-based scams have been common in multiple countries, including India. Now, a new report claims that consumers in the US have lost millions due to these SMS scams. According to a report from FTC’s Consumer Sentineldatabase, text message scams took consumers for $330 million in 2022.

“Scammers use the speed of text communication to their advantage: they hope you won’t slow down and think over what’s in the message,” the FTC said.

“Some messages promise a good thing — a gift, a package, or even a job. Others try to make you panic, thinking someone’s in your accounts. These are all lies and ways to take your money and personal information,” it added.

In a screening of a randomly selected set of 1,000 deceptive text messages, it was discovered that the majority of fraudulent communication aimed to mimic well-known businesses.

Reports about texts impersonating banks are up nearly twentyfold since 2019, said the report. “Wells Fargo Bank Fraud Alert: Did you attempt a purchase at Walmart for $1,263.89? Reply YES or NO,” one of the sample messages reads.

If the recipient answers yes or no, they will receive a bogus phone call from the bank’s alleged fraud department. Last year, the reported median loss for this type of scam was $3,000, and the agency has emphasised that victims of this scam shared sensitive information with the scammers, including their Social Security Number.

How these scams victimise users

One of the sample messages reads: “Wells Fargo Bank Fraud Alert: Did you attempt a purchase at Walmart for $1,263.89? Reply YES or NO.”

Whenever recipients answered with either yes or no, they received a fake phone call from the scammers imitating the bank’s fraud department. In 2022, the reported median loss for this type of scam was $3,000. The report also emphasised that victims of these scams also shared sensitive information with the tricksters which even include their Social Security Numbers.
Furthermore, the report also mentioned that scammers tried to attract victims with the promise of a free gift from popular retailers or even cell phone companies. Several reports also asked recipients to click on a link and pay shipping fees for a fake prize that users never received.
Other text message scams reported
Some of the other SMS-based scams included — fake package delivery scams, fraud job offers, and security alerts imitating Amazon.
The report also stated that nearly 98% of recipients opened these texts while 45% of users responded to these messages. To compare, open and response rates in e-mail-related scams are 20% and 6%, respectively.
Text is a more common communication method as over half of the consumers use text on a regular daily compared to voice or email.
The report also mentions the aggregate losses to text fraud by year — $67 mn (2019), $86 mn (2020), $131 mn (2021) and $330 mn (2022).
The report has also identified the top companies in 2022 that have impersonated banks for text scams. This includes Bank of America (14%), Wells Fargo (12%)), Chase (12%) and Citibank (9 per cent).

(With Inputs From Agencies)

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