Man Charged Toll Tax When he Was Chilling at Home, FASTag Responds
Man Charged Toll Tax When he Was Chilling at Home, FASTag Responds
A Ludhiana man claims money was deducted from his FASTag while he was “chilling at home.” Sunderdeep Singh, CEO of Prinspire Technologies, shared a screenshot of the message he received informing him that ₹220 had been deducted from his account at a toll plaza in Punjab.
FASTag is a device that uses Radio Frequency Identification (RFID) technology for making toll payments electronically. It is fixed to the windshield of a vehicle and linked to a prepaid account.
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In Singh’s case, money was deducted from his FASTag account even though he had not crossed the toll booth. “Money is deducted when I am chilling at home and haven’t even travelled to that route this month. What’s going on?” the Ludhiana-based CEO asked on the social media platform X.
FASTag responds
FASTag responded to the post, advising him to check with the issuing bank and raise an issue.
The man was assured that his complaint would be reviewed and a refund would be initiated if the transaction was found to be erroneous.
“Hi, please get in touch with the issuing bank’s customer service desk to report the incorrect deduction issue. They will review your complaint and raise a chargeback for the incorrectly deducted fare based on its merit. Thank you,” FASTag NETC replied in the comment section.
(With inputs from agencies)
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